Return Policy
Last updated: 15 January 2012
The DNA Return Policy forms part of the Terms and Conditions of Sale.
Sometimes you may not always be completely satisfied with your purchase, and in some instances may need to return a product to us. With this in mind we have done our best to make returning a product as easy and convenient as possible.
Non defective items - Products (excluding* Back Issues, issues of Back Issues viewed Online, issues of a subscription already sent, issues of a subscription already viewed online and all other Online Products, event tickets) can usually be returned for replacement or a DNAstore credit if they are received back by DNAstore within 28 days of shipment, AND in the case of new products sold, they are returned in mint condition in their unopened, original packaging.
If YOU cancel an order, in part or full, that you have already paid for (excluding* Back Issues, issues of Back Issues viewed Online, issues of a subscription already sent, issues of a subscription already viewed online and all other Online Products, event tickets) then we will provide you with a DNAstore credit for the full amount paid.
If you cancel a subscription, we will provide you with a DNAstore credit for:
a. the amount you paid for the subscription;
b. LESS the number of issues already shipped and/or viewed Online, at the DNAstore retail single issue price per issue;
c. LESS the RRP of any promotional product (whether originally supplied to you as a "free offer" or at a discounted price) you received as part of your subscription.
If you paid by either credit card or PayPal and would prefer a refund then a $5 cancellation fee will apply to cover the processing costs we have incurred in the placement and cancellation of your order.
Please note that we are only able to refund to the same credit card or PayPal account originally used - we are unable to provide a refund if any other payment method was selected in which case a DNAstore credit is the only option.
Promotional products supplied cannot be returned. Event tickets cannot be refunded (unless the event is cancelled).
If WE cancel an order of yours, in part or full, that you have already paid for then we will automatically provide a DNAstore credit for the full amount paid. If you wish to receive a refund instead then we are happy to do so by bank transfer or, if paid by credit card, by refund to the same credit card - no cancellation fee applies in this situation.
No cheques or money orders will be drawn.
Please note that once shipped, DNA is not responsible for the safe condition and arrival of your order.
Please ensure that your postal address is correct and up to date - non-arrival of mis-addressed orders is not the responsibility of DNA.
Whilst DNA does not contain full nudity, some countries may ban the sale of Gay Magazines. Please ensure that your country allows for the importation of DNA as DNA will not be responsible for the confiscation by a government customs/import agency.
* Back Issues, issues of Back Issues viewed Online, issues of a subscription already sent, issues of a subscription already viewed online and all other Online Products (eg: Premium Access Pass; Online Edition Subscriptions) cannot be full or partially refunded once viewed (whether partially or fully viewed).
Shipping Charges
Unless the returned product is defective or an item was shipped to you in error, you will be responsible for both the return and the original shipping charges.
Instructions for Returns
If a return is made pursuant to the policies set forth above, here's how to return the product to us:
1. Contact DNAsupport online first advising that you want to return a product. We will then give you a return authorisation number and the address to send the product back to;
2. If you no longer have the original invoice, please print an order receipt from your Account. Enclose one or the other with your returned product. This way we'll know exactly who the product is from and there will be no confusion.
3. Send the product(s) back to the address we supply. We recommend that you insure the parcel (at your cost) when returning products to us.
If you have any queries, contact DNA by logging a support call here.
The DNA Return Policy forms part of the Terms and Conditions of Sale.
Sometimes you may not always be completely satisfied with your purchase, and in some instances may need to return a product to us. With this in mind we have done our best to make returning a product as easy and convenient as possible.
Non defective items - Products (excluding* Back Issues, issues of Back Issues viewed Online, issues of a subscription already sent, issues of a subscription already viewed online and all other Online Products, event tickets) can usually be returned for replacement or a DNAstore credit if they are received back by DNAstore within 28 days of shipment, AND in the case of new products sold, they are returned in mint condition in their unopened, original packaging.
If YOU cancel an order, in part or full, that you have already paid for (excluding* Back Issues, issues of Back Issues viewed Online, issues of a subscription already sent, issues of a subscription already viewed online and all other Online Products, event tickets) then we will provide you with a DNAstore credit for the full amount paid.
If you cancel a subscription, we will provide you with a DNAstore credit for:
a. the amount you paid for the subscription;
b. LESS the number of issues already shipped and/or viewed Online, at the DNAstore retail single issue price per issue;
c. LESS the RRP of any promotional product (whether originally supplied to you as a "free offer" or at a discounted price) you received as part of your subscription.
If you paid by either credit card or PayPal and would prefer a refund then a $5 cancellation fee will apply to cover the processing costs we have incurred in the placement and cancellation of your order.
Please note that we are only able to refund to the same credit card or PayPal account originally used - we are unable to provide a refund if any other payment method was selected in which case a DNAstore credit is the only option.
Promotional products supplied cannot be returned. Event tickets cannot be refunded (unless the event is cancelled).
If WE cancel an order of yours, in part or full, that you have already paid for then we will automatically provide a DNAstore credit for the full amount paid. If you wish to receive a refund instead then we are happy to do so by bank transfer or, if paid by credit card, by refund to the same credit card - no cancellation fee applies in this situation.
No cheques or money orders will be drawn.
Please note that once shipped, DNA is not responsible for the safe condition and arrival of your order.
Please ensure that your postal address is correct and up to date - non-arrival of mis-addressed orders is not the responsibility of DNA.
Whilst DNA does not contain full nudity, some countries may ban the sale of Gay Magazines. Please ensure that your country allows for the importation of DNA as DNA will not be responsible for the confiscation by a government customs/import agency.
* Back Issues, issues of Back Issues viewed Online, issues of a subscription already sent, issues of a subscription already viewed online and all other Online Products (eg: Premium Access Pass; Online Edition Subscriptions) cannot be full or partially refunded once viewed (whether partially or fully viewed).
Shipping Charges
Unless the returned product is defective or an item was shipped to you in error, you will be responsible for both the return and the original shipping charges.
Instructions for Returns
If a return is made pursuant to the policies set forth above, here's how to return the product to us:
1. Contact DNAsupport online first advising that you want to return a product. We will then give you a return authorisation number and the address to send the product back to;
2. If you no longer have the original invoice, please print an order receipt from your Account. Enclose one or the other with your returned product. This way we'll know exactly who the product is from and there will be no confusion.
3. Send the product(s) back to the address we supply. We recommend that you insure the parcel (at your cost) when returning products to us.
If you have any queries, contact DNA by logging a support call here.